Support
Freedget
Need help with Freedget? You are in the right place.
Last updated: April 26, 2026
Contact Support
For questions, problems, feedback, or support requests, contact us by email.
guilhermedevgames@gmail.comWe usually reply within 2-3 business days.
Before Contacting Us
Some problems can be fixed faster than humanity can invent another subscription model. Please check the items below first:
- Make sure iCloud is enabled on your device.
- Make sure you are signed in with the correct Apple ID.
- Check that iCloud Drive is enabled in your iPhone settings.
- Restart the app and check your internet connection.
- If you use Family+ features, try using the Restore Purchases option inside the app.
Frequently Asked Questions
How does Freedget store my data?
Freedget stores your app data using Apple's iCloud and CloudKit services. Your financial information is stored in your personal iCloud account.
How does family sharing work?
Freedget can share selected family records with invited family members using Apple CloudKit Sharing. Members can access shared family data according to the permissions supported by the app.
How can I delete my data?
You can delete your data directly inside the app. Deleted data is removed from the app and from the associated iCloud records, subject to Apple's iCloud sync behavior.
How do I restore my Family+ subscription?
Open Freedget and use the Restore Purchases option inside the app. Purchases and subscriptions are managed by Apple through the App Store.
How do I cancel my Family+ subscription?
Subscriptions are managed by Apple. You can cancel your subscription through your Apple ID subscription settings on your iPhone.
Does Freedget have its own login?
No. Freedget does not use a separate email and password login system. The app uses iCloud for sync and storage.
Privacy Policy
To learn how Freedget handles your data, read our Privacy Policy.
View Privacy PolicyAbout
Freedget is developed by Guilherme Fróes under Triuneon.